At Siti Jewellery, our products are crafted with care and precision to ensure the highest quality. As such, we operate a No-Refund Policy.

1. Exchange Policy
We offer product exchanges under the following conditions:

* The item must be returned within 7 days of delivery in its original condition, unworn, and with all packaging intact.

* Exchanges can only be made for items of equal or greater value. For items of higher value, the customer will need to pay the price difference.

* The customer is responsible for all return and reshipping costs unless the exchange is due to a defect or incorrect item received.

2. Non-Exchangeable Items
The following items cannot be exchanged:
* Personalized or custom-made jewellery.
* Items that have been altered, damaged, or show signs of wear.
* Items purchased during clearance or promotional sales.

3. Defective or Incorrect Items
If you receive a defective or incorrect product, you must notify us within 48 hours of receiving the item. We will arrange for an exchange or replacement at no additional cost to you.

4. How to Request an Exchange
To initiate an exchange, please:
Email us at Maalimmwanasiti@gmail.com or call +254-715-120903 with your order details and reason for the exchange.
Once approved, send the item to the address provided, along with proof of purchase.

5. Final Note
By making a purchase with Siti Jewellery, you agree to the terms of this policy.